The key to building confidence with patients is connecting with them and inspiring and motivating them to work on themselves. Transcript: "I think the key for building confidence is not talking a load of crap with your patients and to find out what hasn't worked in the past as well because there's no point if you had a patient who comes in and you give them the same crap that everyone else has given and it might not even be crap but it just is the way it's been delivered that's not fair so you just have to try and think out the box do different things with them inspire them encourage them and really motivate them to work on things themselves as well so for me it's a lot about the connection with the patient."