AnyQuestion Privacy Policy

Revisions to this Privacy Policy

Scope of the Privacy Policy

European, Brazilian, and California Users

Information That We Collect

Information that You Provide Directly

• Sign Up Information: When you sign up to create an account, whether through the App or Site or elsewhere, we collect and retain certain information that you can be used to identify you (“Personal Data”), including, in the case of account creation: your name, email address, phone number, and account profile photo. If you create an account via Twitter, Facebook, Google Apple (or other similar sign on systems), we may also obtain from those providers, your email, full name, avatar or profile photo, and you username or handle from that platform. You may also choose to provide your city or location in your profile, though this is not required.
• Through Communicating with Us: You may provide information to us when you use the Services, including without limitation, when you contact us regarding questions you have about the company or Services, respond to surveys, or provide feedback about the Services. This information may include your name, email address, phone number, address, payment information, and other information that may relate to you or identify you. We also collect any information you provide to us when you write or call us with queries, feedback, requests for support, or for any other reason.
• Purchase and Payment Information: If you elect to make any purchases, such as a paid subscription to the Services, we will keep records of what you purchased or ordered, and will request that you provide financial information such as payment method or credit card information (or other third party payment options we may accept) so we can charge you for your purchase. We use a third-party payment processor to process payments (including initial and recurring payments) made directly to us (e.g. if you use a debit or credit card or similar method). In connection with the processing of such payments, we do not retain any personal data or any financial information such as credit card numbers. Rather, all such information is provided directly to our third-party processor, Stripe, whose use of your personal information is governed by its privacy policy, which may be viewed at https://stripe.com/us/privacy. We do not directly collect or store any payment card information entered through our Services, but we may receive information associated with your payment card information (e.g., your billing details). To learn more about payments, please see the Payment and Payment Services section of our Terms of Use.
• Through Social or Interactive Features: If you use any of our social or interactive features, such as messaging between Users, sending questions to other Users or Experts by text or audio or video, responding to questions from other Users by text or audio or video, using comment features, or sharing content or videos with others outside of the app through our content sharing features, we will collect the information that you submit in doing any of those actions. Some of our social and interactive features are public features, in that the content you submit or post (e.g. when you ask or answer a question) automatically becomes public, along with your name and username. Information that you provide through such public sharing or public posting features of the Services will be considered public and made public, except where contrary to applicable law. For clarity, one-to-one messages between Users are not made public.
• Contact Information of Others: The App allows Users to choose if they would like to share their contacts (or address book) with us, via the “contact permission” that iOS and Android provide. Users may still use the App and Services if the decline to share contacts. If you choose to allow that permission, we will collect and store the contact information on our servers, and we will use it to: help you find friends and other contacts in the App, help your friends and contacts find and connect with you in the App, recommend other people you may know or want to connect with, and facilitate you sharing referrals, offers, and other information about AnyQuestion with your contracts, via the App. If any of your contacts aren’t yet using AnyQuestion, we’ll manage the contact information for you in a way that ensures those non-user contacts cannot be identified. (We don’t store the actual contact information itself and only process it momentarily to create cryptographic hash values which enable us to more efficiently do the things described immediately above in this paragraph. Note that your contacts will be periodically synced from your device, so that they are up to date. You can turn off the contact permission at any time, and this will stop the process where your contacts are synced to our servers. This alone does not delete your contacts on our server. If you want us to delete the contact information that we have collected, you can write to us at privacy@anyquestion.com, and we’ll delete them in accordance with applicable law.

Information Collected Automatically

• Information Sent by Your Device: We collect certain information that your mobile device, laptop, or other hardware device sends when you use our Services, including but not limited to IP Address, user agent information, network and connectivity information, device identifiers, advertising identifiers, language preferences, user settings, software and operating system names and versions, hardware models, as well as other information about your use of our Services. You may also choose to enable certain settings or permissions on your device that allows our App to receive data that your device collects about you, including, but not limited to, the camera permission, microphone permission, photo gallery permission, notifications, and contact list permission.
• Location Information: When you use our Services, we may collect and store information about your location by converting your IP address into a rough geo-location or by requesting location through your browser settings.
• Information Collected Using Cookies and other Web Technologies: Like many app and website owners and operators, we (and our partners who provide marketing, analytics, User research, advertising, and User support services) may use automated data collection tools such as cookies, web beacons, and pixel tags to collect certain information from Users of our Services. These tools are used for a variety of purposes, including but not limited to User authentication, account security, delivery and measuring of advertising, analyzing site traffic and trends, and fraud prevention. Cookies (defined further below) are small text files that are placed on your device by a web server when you access our Services. We may use both session cookies and persistent cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. You have choices related to whether you want to accept Cookies (see the Your Choices section below). Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Web beacons (also known as web bugs, pixel tags, or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the device, Web Beacons are typically embedded invisibly on web pages (or in an email). Note when we used the defined term “Cookies” in this Privacy Policy, we are referring collectively to cookies, pixel tags, beacons, local storage, and similar tracking technologies. Our use of Cookies falls into the following general categories:
• • Necessary Cookies: We use this type of Cookie to run our site, and to identify and prevent security risks. For instance, we may use these cookies to store your session information to prevent others from changing your password without your username and password. The Stripe cookie (from our payment processor) is an example of necessary cookie.
  • Analytics Cookies: We use this type of Cookie to collect information about how you use our site, monitor site performance, and improve our site performance, our services, and your experience. For example, we can use these Cookies to learn more about which features are the most popular with our Users and which ones might need some tweaks.
  • Preference Cookies: We use this type of Cookie to remember your settings and preferences, and to improve your experience on our site. For instance, we may use these Cookies to remember your language preferences.
  • Advertising Cookies: We use this type of Cookie to deliver advertisements, to make them more relevant and meaningful to consumers, and to track the efficiency of our advertising campaigns, both on our services and on other sites or mobile apps. The Google, Facebook cookies are used for login purposes, but also - along with the Branch.io cookie - are examples of marketing cookies.
• Interaction Data: We also collect information relating to the actions that you perform while logged into your account, including but not limited to things you click on, content you interact with, how long you interact with certain content, and other similar types of interaction behaviors.

How We Use the Information

• Providing our Services, including to facilitate your use of the App, to access your account, to make content recommendations, to help you find other users or Experts within the Services, to communicate with you, and to provide customer support in relation to the Services;
• Collecting and processing payment for things you may purchase such as a subscription or virtual item;
• Resolving disputes, responding to inquiries, collecting and processing payments fees (as applicable) and troubleshooting problems;
• Managing our everyday business needs, including, but not limited to the following activities: auditing, administration of the Services, forum management, content moderation, fulfillment, analytics, fraud prevention, identify verification, and enforcement of our Terms of Service, or to comply with applicable laws or regulations;
• Customizing your experience and otherwise measuring and improving our content and Services;
• Sending you relevant emails and communications (including keeping you informed about our products, offerings, and any promotional offers) that might be of interest to you. (In the event that we use your Personal Data to market to you, you will be able to opt-out of such uses);
• Enforcing our agreements, terms, conditions, and policies, and sending you notices and alerts;
• Better understanding our Users’ interests, behaviors, and demographics;
• Short-term, transient use, such as contextual customization of ads;
• Auditing relating to interactions, transactions and other compliance activities, and;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity.

Information that We Share with Third Parties

• Services Providers and Business Partners: We may engage third-party service providers to help us administer, provide, and improve the Services, including but not limited to the following types of partners: third party financial institutions and financial services companies, web hosting providers, cloud hosting providers, fraud detection services, identity verification services, fulfillment service providers, and customer support partners. These third-party services providers will have access to your Personal Data for the purpose of performing services on our behalf. For example, we may share your Personal Data with a cloud hosting provider (for example, Amazon Web Services) as part of our utilization of their hosting services.
• At Your Request: We may share information about you with third parties in the event that you request we do so, for example, with other Users or groups of Users or the public if you request that or if, for instance, you use a feature that performs that type sharing function. Similarly, we may share information about you with companies offering complimentary services, promotions, or offers through our Site or Services, if you request, or consent, that we share your information.
• Other Third Parties: We may share de-identified or aggregated data we collect from the use of the Services, including but not limited to de-identified or aggregated: transaction information, location information, account usage information, device information, market trends, and other analysis that we create based on the information we receive from you and other Users.
• Our Subsidiaries and Affiliates: We share information with our corporate subsidiaries and affiliates, including parent and holding companies, for our administrative purposes, including activities such as IT management, auditing, accounting, and compliance, and for them to provide services to you or support and supplement the Services we provide.
• With Your Consent: There may be other circumstances where we will notify you of information that we seek to share with a third party not listed here and will do so with your consent.
• Information Shared with Web Analytics Services Providers: We may use some or all of the following analytics services:
• • Google: We use Google Analytics, a service provided by Google, Inc. (“Google”), to gather information about how Users engage with our Site and Services. For more information about Google Analytics, please visit this page. You can opt out of Google’s collection and processing of data generated by your use of the Services by going here.
  • Branch.io: We use a service provided by Branch.io to provide us with analytics data regarding Users’ interactions with our App, Site, and Services. You can learn about the consumer privacy opt-out features available by Branch by visiting this page. To track browser opt-outs, Branch uses a persistent opt-out cookie placed on your device. Please note that if you get a new computer, install a new browser, erase or otherwise alter the browser’s cookie file (including upgrading certain browsers), you may delete the Branch opt-out cookie.
  • Amplitude: We use a service provided by Amplitude to provide us with analytics data regarding Users’ interactions with our App, Site, and Services. For more information on the privacy practices of Amplitude, please visit the Amplitude Privacy Policy or write to Amplitude at privacy@amplitude.com.
• Information Disclosed in Connection with Business Transactions: If we are acquired by a third party as a result of a transaction such as a merger, acquisition, or asset sale, or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Data, may be disclosed or transferred to a third party acquirer in connection with the transaction.
• Information Disclosed for Our Protection and the Protection of Others: We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.
• With Advertising Partners and Social Media. Your Personal Data may be shared with certain advertising partners who conduct or assist us with marketing, as well as advertising and social media partners who we allow to place cookies (or similar technology) in our Services as necessary to their provision of various services, including but not limited to ad attribution, ad placement, audience measurement, social sharing, and site analytics.

Your Choices

• Device Permissions: There are various device permissions that our app may request, including for instance, the camera permission, microphone permission, photo gallery permission, notifications, and contact list permission. You are free to allow, disallow, or revoke any of these permission requests at any time, however some features of the Services may not function properly without the permission being granted.
• Opt-Out of our Mailings: We may periodically send you free newsletters and emails that directly promote our Services. When you receive such promotional communications from us, you will have the opportunity to “opt-out” (by following the unsubscribe instructions provided in the email you receive). We do need to send you certain communications regarding the Services and you will not be able to opt out of those communications – e.g., communications regarding updates to our Terms of Use or this Privacy Policy or information about billing.
• Cookie and Ad Tracking Choices: You can opt out of the collection and use of your information for ad targeting by going here or here to limit collection through the Site, by configuring the settings on your browser or by using cookie blocking extensions in your browser (such as Privacy Badger or Ghostery). For other information about opting out of analytics cookies, see the section above entitled, Information Shared with Web Analytics Services Providers. In the following links, you can find browser-specific information about how to manage and block cookies: Chrome, Safari, Explorer, Firefox, Opera.
• Modifying Your Information: You can access and modify the Personal Data associated with your account by sending an email to privacy@anyquestion.com. If you want us to delete your Personal Data or your account, please contact us at privacy@anyquestion.com with your request. We’ll take steps to delete your information as soon as we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.

Responding to Do Not Track Signals

The Security of Your Information

Data Retention

Links to Other Sites

Processing Information in the United States

Our Policy Toward Children

Privacy Notice for California Residents

California Consumer Protection Act

Your Rights Under the California Consumer Protection Act

The following rights (in this section) are available to California residents.

• Right to request disclosure of information collected. You have the right to request details on the specific Personal Data we’ve collected about you during the past 12 months. We provide detailed information about the types of information we collect throughout this broader Privacy Policy, but you may also contact us directly to inquire about your Personal Data specifically, as described in this Privacy Notice for California Residents section.
• Right to request disclosure of information shared or sold. First, we do not sell your Personal Data (or “personal information,” as used in the CCPA) within the meaning of the CCPA. That said, we do share certain data about some of our Users with service providers. This sharing is outlined in this broader Privacy Policy, as well as below. And you do have the right under CCPA to contact us at any time, as described in the section below, to request this information from us.
• Right to opt out of selling of your Personal Data. As stated above, we do not sell your Personal Data, within the meaning of the CCPA. That said, in the event that we ever do choose to sell data to third parties, we will provide a method to allow our Users to opt out of that selling, in accordance with California law.
• Right to request deletion of data. You have the right to request deletion of your data, unless an exception applies. Examples of exceptions include when we need to keep data to meet legal obligations, detect fraud, investigate reports of abuse or other Terms of Use violations, or fix security issues. Additionally, an exception would apply if we would be unable to provide the services that you signed up for without the data, in which case, you are free to request account deletion and cease use of the services. See more about this throughout the broader Privacy Policy. Once we’ve verified your request, we’ll delete your Personal Data (unless an exception applies) and will direct our service providers to do the same.
• Timely response. You have the right to make two free requests in any 12-month period. We will respond to your request within 45 days, and in more difficult cases we may extend our response time by another 45 days.
• Non-discrimination. You are entitled to exercise the rights described above free from discrimination. We will not discriminate against you because you exercise your rights. For example, we will not deny you any goods or services, charge you a different price, or provide a different level or quality of goods or services just because you exercised your rights under the CCPA.

Contacting Us (CCPA Purpose)

To make any inquiries, request, or exercise any of your rights granted under California Consumer Protection Act, you can contact us by email at privacy@anyquestion.com, or by toll free call at 1-855-437-6992. Please state that you are a California resident in that communication. We may need to go through a few verification steps after you reach out, but we’ll help you through that.

Information We Collect (CCPA Required Disclosure)

As we address throughout this Privacy Policy, we collect Personal Data for a range of purposes, though primarily to allow us to provide and improve our services. In the last twelve months, we have collected the following types of Personal Data about our Users. In some cases, the data is provided directly by Users. In other cases, it was provided by third parties, or obtained through User interaction with our services.

• Identifiers, such as your name, email address, IP address, username, or other similar identifiers. We primarily use these identifiers to create your account, maintain security of our services, and communicate with you.
• Customer records information, such as telephone number, credit card number, or debit card number. We primarily use these types of information to facilitate transactions and payments and to communicate with our Users. (This category under CCPA overlaps with other categories.)
• Commercial information, such as payment history and purchase history. We primarily use this type of information to keep track of User transactions and for internal business and financial recordkeeping.
• Internet or other electronic network activity information, such as session logs, search history, information about your interaction with a website, application, or advertisement. We primarily use this type of information to help understand how our services are performing for them, as well as to improve our own understanding of our services.
• Geolocation information, such as your IP address which provides a rough approximation of location, or from your mobile device’s GPS or location services, if you use the app and enable location services. We use this data primarily to understand where our Users are accessing the services, and in some cases to provide more relevant advertising.
• Audio, electronic, visual, or similar information, such as the audio or video content of the videos that you submit when you post questions or answers or other posts to the Services. We use this type of information to facilitate the audio and video of your posts.
• Professional or employment-related information, such as the career or profession you may choose to identify in your profile. We use this information just to let other Users know what you do, if you choose to share it
• Inferences, such as the types of Users or Experts you may like to follow, and the types of content you like. We use this information to customize the services and provide relevant recommendations and content for you.

Information Sharing (CCPA Disclosure)

In the past 12 months, we’ve disclosed the above categories of information for business purposes, or at your direction, with our service providers, affiliates, and other third parties. For instance, we share Personal Data about our Users with our data hosting and storage providers. We have agreements with our service providers which limit their ability to use your information and require them to ensure its confidentiality.

Updates to this CCPA Section of the Privacy Notice for California Residents

We will update this Notice every 12 months and let you know when we’ve made updates, consistent with our Privacy Policy.

Privacy Notice for European and Brazilian Users

Bases for Processing of Personal Data

Pursuant to the GDPR and LGPD, we may process Personal Data under only the following conditions:

Rights Under the GDPR and LGPD

Where the GDPR and LGPD apply, you have rights in relation to the Personal Data we hold about you. We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder. Please note that for each of the rights below we may have valid legal reasons to refuse your request. In such instances we will let you know if that is the case. To inquire about or to exercise any of these rights, you may contact us at privacy@anyquestion.com.

• Access: You have the right to know whether we process Personal Data about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.
• Portability: You have the right to receive a subset of the Personal Data you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such Personal Data to another party. If you wish for us to transfer the Personal Data to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the Personal Data or its processing once received by the third party.
• Correction: You have the right to require us to correct any Personal Data held about you that is inaccurate and have incomplete data completed. When you request correction, please explain in detail why you believe the Personal Data we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we assess whether the Personal Data we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.
• Erasure: You may request that we erase the Personal Data we hold about you in the following circumstances: where you believe it is no longer necessary for us to hold the Personal Data; we are processing it on the basis of your consent and you wish to withdraw your consent; we are processing your data on the basis of our legitimate interest and you object to such processing; you no longer wish us to use your data to send you marketing; or you believe we are unlawfully processing your data. Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure. Please know there may be some types of Personal Data that we are required to retain for legal, regulatory, or accounting reasons, or other legitimate interests.
• Restriction of Processing to Storage Only: You have a right to require us to stop processing the Personal Data we hold about you other than for storage purposes in the following circumstances: you believe the Personal Data is not accurate for the period it takes for us to verify whether the data is accurate; we wish to erase the Personal Data as the processing we are doing is potentially unlawful but you want us to simply restrict the use of that data; we no longer need the Personal Data for the purposes of the processing but you require us to retain the data for the establishment, exercise or defense of legal claims; or you have objected to us processing Personal Data we hold about you on the basis of our legitimate interest and you wish us to stop processing the Personal Data while we determine whether there is an overriding interest in us retaining such Personal Data.
• Objection: You have the right to object to our processing of data about you and we will consider your request. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims. You also have the right, at any time, to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes and we will stop processing the data for that purpose.
• Withdrawal of Consent: Where you have provided your consent to us processing your Personal Data, you can withdraw your consent at any time by emailing us at the address above in this section.

Complaints and Questions

If you’re based in the EU, you can always file a complaint with the supervisory authority in your Member State. That said, we’d encourage you to reach out to us directly first (at privacy@anyquestion.com) so we can try to assist you with your questions or help you exercise the rights you’re seeking to exercise.

Privacy Questions